FAQs
How can I contact tajnin?
You can email us at tajnin1512@gmail.com where our customer service team will be happy to help you with whatever you need!
Can I change or cancel my order?
Contact us at tajnin1512@gmail.com to cancel your order within 12 hours.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX).
SHIPPING
Do you ship worldwide?
Yes
Where do you ship from?
Our facilities are located in the US, Canada, Mexico, Latvia, and Spain, with partner facilities in Japan, Brazil, and Australia
How long will it take to receive my order? How much will it cost?
We provide worldwide free shipping on all products above $30. Our shipping times may range from 5-20 days depending on your location. This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
Below are the estimated delivery times and shipping fee for orders below $30
- United states: 7-10 business days, $3.99 shipping fee
- United Kingdom: 7-9 business days, $4.39 shipping fee
- Canada: 9-15 business days, $6.99 shipping fee
- Australia: 7-20 business days, $7.19 shipping fee
If your country is not mentioned above, message us through the chat box or contact us at tajnin1512@gmail.com so we can provide an estimates of the delivery times.
ORDERS
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at tajnin1512@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at tajnin1512@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
RETURNS
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at tajnin1512@gmail.com !
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at tajnin1512@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at tajnin1512@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!